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At Farah Food, customer satisfaction is very important to us. We carefully handle, pack, and deliver all our organic food products to ensure quality. However, if you face any issue with your order, please read our Return & Refund Policy below.
Eligibility for Return or Refund
Due to the nature of organic and food products, returns or refunds are accepted only under the following conditions:
- You received a wrong product
- You received a damaged or spoiled product
- The product was missing from your order
You must contact us within 24 hours of delivery to be eligible for a return or refund.
Non-Returnable Items
For safety and hygiene reasons, we do not accept returns or refunds for:
- Products that have been opened or partially consumed
- Items damaged due to improper storage or handling after delivery
- Orders reported after 24 hours of delivery
- Perishable food items once delivered in good condition
Return & Refund Request Process
To request a return or refund, please follow these steps:
- Contact us within 24 hours of delivery
- Provide your order number
- Share clear photos or videos showing the issue with the product
- Our team will review your request and respond within 1–2 working days
Refund Method & Timeline
- Approved refunds will be processed to the original payment method or as store credit
- Refund processing may take 7–10 working days, depending on your payment provider
- Shipping charges are non-refundable, unless the issue occurred from our side
Exchange Policy
- Exchanges are allowed only if the product is damaged, spoiled, or incorrect
- Exchange requests are subject to product availability
- If an exchange is not possible, a refund or store credit may be offered
Order Cancellation
- Orders can be canceled before dispatch
- Once an order has been shipped, it cannot be canceled
Quality Assurance
At Farah Food, we maintain strict quality control to ensure that all products are fresh, safe, and organically sourced. We encourage customers to check the package immediately upon delivery.
Contact Information
For any return or refund related queries, please contact us:
Website: https://farahfood.rankerseoservice.com/
Phone: +8801970930546
Email: admin@farahfood.rankerseoservice.com